What should I order to begin e-cigarette use?
We recommend the
Joye 510 kit - it comes with 2 complete e-cigarettes (2 rechargeable batteries & 2 atomizers), 1 battery charger and 5 pre-filled cartridges. We also recommend getting some
e-Liquid to refill your cartridges.
Also, if you plan on replacing cigarettes completely, it is recommended that you purchase either extra batteries, a USB passthrough, or a PCC. There is nothing worse than switching over completely and having a battery die or, even worse, both batteries die - you know those trips out to the grocery store at 2 am when you realize you don't have enough cigarettes to get through the night? Imagine if there was no local store and you had to go days without nicotine...
I can speak from experience here. It happened about a year ago when I had first quit. I hadn't had a cigarette in two weeks and both my batteries died. The worst part was, cigarettes tasted so nasty to me by that point that I couldn't even smoke one to relieve my cravings. Not fun, so plan ahead. ~Adam
What strength nicotine e-Liquid would you suggest?
For first time users we recommend 20 mg strength (all of our samples currently come in that strength).
When the kit arrives, how do I use it?
First screw an atomizer onto a battery. Then wiggle the cartridge back and forth to remove it from the atomizer and set aside or discard that cartridge (it's a "dummy" cartridge and only put on the atomizers to protect them while in transit). Insert a new filled cartridge into the atomizer (push down hard as you do not want air leaks). When removing cartidges to add drops of liquid, always wiggle back and forth - don't twist as that could harm the atomizer. Put the cartidge end of the e-cig to your lips and push down the button on the battery for the duration of your inhale. Draw on the e-cig as you would an ordinary cigarette.
How will I know if I need to add liquid to my cartridge?
If you inhale and you get a dry feeling in the back of your throat, you might want to check your cartridge....it should always appear nice and wet. The next thing you'll notice if you didn't add more liquid is a "burnt" taste. You don't want to let the cartridges get too dry as that's what kills atomizers.
Do I need to buy many cartridges?
If you stick with one flavor of e-Liquid you can just keep refilling the same cartridge for months. If you want to try a new flavor you'll want to use a new cartridge or thoroughly clean an old cart.
How do I clean and fill a cartridge?
Use tweezers to pull the "wadding" out of the cartridge, run it under hot water and then blot it with a paper towel. Put several drops of liquid in the empty cartridge and then poke the wadding back in. Now add more drops so the wadding is good and wet, but not overflowing.
How long will my battery last before I have to charge it and how long does it take to charge?
A new battery generally lasts from 2-3 hours when fully charged. However, your battery could last anywhere from a couple hours to a couple of days, depending on how often or how rarely you use the e-cig. It usually takes 2 hours to charge a battery.
Does it taste like a cigarette?
Not really... Most people find it tastes much better once you get used to the e-cig. However, it gives you the nicotine your body craves and the physical sensation of smoking without the smoke, smell and thousands of chemicals.
I don't like the taste, can I return it/get a replacement/get a refund/get an apology?
No. Not to be mean, but this is a silly question. If you've never tried some product and you buy some to try, you don't get to return it because it doesn't appeal to you. You can't return your Coke because it turns out you prefer Pepsi. You can't return your pack of "Full Flavor" Camels because you discover you only like Kools. And you can't return e-Liquid because you tried it and it turns out the flavor doesn't agree with you. Obviously a significant number of people do like the flavors we sell, or we wouldn't still be in business. It's a fact of life that tastes differ - deal with it. This is why we sell samples.
Of course, the problem could be that the atomizer and cartridge weren't cleaned properly before you tried our e-Liquid, so that might be a good place to start before giving up on a flavor or on our company (this happens so many times it isn't funny anymore).
The flavor is too weak, can I return it/get a replacement/get a refund/get an apology?
No. See above. This, at least, is an understandable question. However, one of the significant problems we face in creating flavors is that people have differing abilities to taste and smell. Since many of our customers have quit smoking, this creates a huge gap in abilities between those that have quit and those that haven't. Unfortunately for those of you who still smoke, all of us at Vermont Vapor have quit and couldn't vape an e-Liquid with stronger flavors without having our coffee taste like bananas or our steak taste like cherries. This is not to say that none of our e-Liquids will appeal to smokers - many of them do and many smokers are able to taste the flavors fine - it is only offered by way of explanation in case you experience this problem. This is also why we sell samples.
Here again, the problem could instead be caused by a faulty atomizer or a weak battery (this, too, has happened so often that it's no longer amusing).
Will I be able to quit smoking using the e-cig?
The electronic cigarette is an alternative to smoking and is not a smoking cessation device. Some people have quit smoking using the electronic cigarette but we make no such claims as to effectiveness for that purpose and e-cigs are not sold for that purpose.
How safe is the e-cigarette?
Our e-Liquid generally contains only nicotine, vegetable glycerine, water, flavoring and citric acid. Our menthol liquids also contain propylene glycol (PG) and ethanol. These ingredients are US Pharmacopeia grade and/or are FDA approved food additives. This liquid is heated in the e-cigarette until it forms a vapor (analogous to steam when water is heated). Since nothing is burned, the user never inhales any smoke or tar and only inhales those ingredients listed on each bottle of Vermont Vapor e-Liquid. However, because nicotine is an addictive stimulant, it is always best to check with your doctor before using this product. Likewise, children and persons who are pregnant or may become pregnant should not use this product.
When someone exhales it appears there is smoke....what is it I'm seeing?
What you're seeing is just the vapor - no smoke. There is nothing that is burned. It's the e-Liquid in the cartridge, which is heated by the atomizer when you draw on the e-cig. There is usually no odor at all (except maybe from the flavors, which are never overpowering or objectionable)
Can I use it anywhere?
Although e-cigarettes don't generally fall under smoking bans, it's always up to business owners as to whether you'll be able to use it in their establishments. Linda has used hers in airports, bars, restaurants, and non-smoking casinos. Adam has used his in law school classrooms, libraries, subways and subway trains, Amtrak terminals and trains Starbucks, McDonalds, Walmart, and, well, everywhere he goes. If in doubt, it is always best to ask before vaping.
Is it cheaper than smoking?
Oh, yes! After an initial investment of $60 to $100, the average cost per month should hover around $25-$30. Assuming a moderate smoking habit of one pack per day and a price of $5 per pack ($150 per month), this works out to a savings of over one-hundred dollars every month!
What accessories do you sell?
We sell extra
batteries,
atomizers,
carrying cases and
personal charging cases (PCC kits). The PCC kit houses a large battery and charging circuit which allows you to charge the case at home and take it with you. Once charged, a PCC can charge up to 5 batteries before it has to be plugged in again. Great for college students, road warriors, salesmen, hikers and anyone who doesn't have access to a power supply throughout the day. The PCC kit comes with 1 battery, 1 atomizer, 2 cartridges and charger.
How soon will you ship my order and what method do you use to ship?
We generally try to ship on the same day if the order comes in early enough or first thing the following morning. Your package will be shipped USPS Priority mail (transit time averages 2-3 days in the U.S. & 6-10 days internationally).
What about telephone support if I have any problems?
Because we are a small company, we do not have anyone who sits at a desk and answers the phone all day. However, we can generally be reached from 9am - 5pm EST Monday through Friday at (802) 779-0185. If no one is around to take your call, just leave a message and someone (usually Adam or Linda) will give you a call as soon as possible.
Do you offer wholesale or bulk pricing?
We do have a wholesale and bulk pricelist for retailers that want to resell, repackage, or use our e-Liquid as a base to create their own. Send us an email and we'd be happy to send you back our pricelist.
Other than our
250 ml bottles, we do not generally offer bulk pricing to consumers as our bulk e-Liquids are sold by the liter and gallon which is too large of a quantity for the average consumer to safely handle and to use before the nicotine degrades.
If there was just one handy tip you could offer to new users what would it be?
Give the e-cig a fair chance. Try to put away your cigarettes for a few hours and just use the e-cig to give yourself time to get used to it. When I first began using my e-cig I switched back and forth all day between cigarettes and the e-cig. Finally my son told me to give them a chance so I set my cigs aside and used the e-cig for the rest of the night.....that was 10 months ago and I haven't lit a "real" cigarette since!